Cancellation & Refund Policy

Fresh Frame — Chennai, India · Last updated 1 September 2026

Before you've paid anything

Website projects start with a free mock and zero advance — nothing is charged until you decide to go ahead, so there's nothing to cancel or refund at that stage. Automations and custom products are scoped on a call and priced in writing before any payment is requested, so you always see the number before committing.

Confirmed website & product projects

• If you cancel before build work has started, any advance you've paid is refunded in full.
• If you cancel after build work has started, the amount refunded reflects work already completed, agreed between us in writing at the time of cancellation.
• Once a project is delivered and the final payment made, that payment is not refundable — any issues with the delivered work are handled under the support terms for your package instead (see our Terms & Conditions).

Care plan (monthly add-on)

The Care plan is billed monthly and you can cancel at any time. Cancelling stops future billing immediately; the current paid month is not refunded, but you keep the plan's benefits until that month ends.

How to request a cancellation or refund

Email freshframestud@gmail.com or WhatsApp +91 78250 83996 with your project name and what you'd like cancelled. Approved refunds are returned to your original payment method, typically within 5–7 business days.

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